Have questions about AI token counting, pricing, or our platform? We'd love to hear from you and help however we can.
We typically respond within 24-48 hours during business days.
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We use provider-native tokenizers for maximum accuracy. Our token counts match the official tokenizers used by OpenAI, Anthropic, Google, and other providers.
We monitor provider announcements and update pricing information as soon as changes are announced. Most updates happen within 24-48 hours of official announcements.
Yes! We're always looking to expand our coverage. Send us details about the provider, their models, and pricing, and we'll evaluate adding them to our platform.
No, all token counting happens locally in your browser. We never see or store the text you input for analysis.
We prefer direct communication via email because it allows us to:
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